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5 Things NOT to do to Keep Talented ISAs on the Team

Updated: Jul 9, 2020

What can people NEVER do if they want to keep talented ISA’s around? When I asked this question in one of my Facebook live sessions, it generated great discussions in our ISA Masterminds Facebook group. From the different opinions we’ve gathered from these discussions and from my own perspective as an ISA since 2006, we’ve put together the top 5 things NOT to do to keep an awesome ISA.

Watch the Webinar Replay

Key Takeaways:

  • What’s the number 1 thing that you should NOT do to keep your ISA(04:09)

  • What’s a common reason why ISA’s leave? (10:46)

  • How to acknowledge an ISA for doing a great job (15:01)

  • How to have good scripting sessions (17:14)

  • What’s a great way to motivate a person to master their scripts (20:27)

  • How to keep ISA’s from burning out (21:44)


ISA PROGRAM: Mastering Inside Sales launched last June 3. This is a 6-month program and each class is recorded so you’ll have access in case you missed any previous sessions. This course will provide you the community of ISA’s you’ve been looking for, as well as the skills, tools, systems, and mindset necessary to become one of the best ISAs in the industry.

<Register Here>

RAINMAKER PROGRAM: How to hire, train, and retain Inside Sales Agents - In this program, you’ll learn how to hire and train an ISA for your team. We’ll also discuss how to keep them onboard, how to manage expectations, and how to track results. This program started on July 8th and will go on every Wednesday for 5 weeks. Missed the previous classes? Don’t worry, you will be given access to view previous sessions, so you can still register now.

<Register Here>

To know more about these programs, check:

Much respect,


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